1. Introduction
At PinSer (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.
2. Information We Collect
Personal Information:
- Name, email address, phone number
- Profile information and photos
- Payment information (processed securely by third parties)
- Address and location data
- Communication preferences
Usage Information:
- How you interact with our platform
- Search queries and service preferences
- Reviews and ratings you provide
- Messages and communications through our platform
Technical Information:
- IP address, browser type, and device information
- Cookies and similar tracking technologies
- Log files and usage analytics
- Location data (with your permission)
3. How We Use Your Information
We use your information to:
- Provide and improve our platform services
- Connect you with appropriate service providers
- Process payments and transactions
- Send important updates and notifications
- Provide customer support and assistance
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve user experience
- Comply with legal obligations
4. How We Share Your Information
We may share your information with:
- Service Providers: To facilitate service connections (name, contact info, service details)
- Payment Processors: To handle secure transactions
- Service Partners: Third-party tools that help us operate the platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing through certified providers
- Regular backup and disaster recovery procedures
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Update: Correct or update your account information
- Delete: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
- Restrict: Limit how we process your information
To exercise these rights, contact us at privacy@pinser.com
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Ensure platform security and prevent fraud
You can manage cookie preferences through your browser settings or our cookie consent banner.
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for a reasonable period after account closure for business and legal purposes.
9. Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.
10. International Users
If you access our platform from outside the United States, your information may be transferred to and processed in the United States. By using our platform, you consent to such transfer and processing.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. The “Last Updated” date at the top indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
General Support: support@pinser.com