1. Introduction
Welcome to PinSer (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our platform that connects customers with local service providers. By using PinSer, you agree to these Terms.
2. User Accounts
- You must be at least 18 years old to create an account
- Provide accurate and complete information during registration
- Keep your login credentials secure and confidential
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized account access
3. Platform Use
Customers:
- Browse and search for service providers
- Contact providers directly through our platform
- Leave honest reviews and ratings
- Make payments through secure channels
Service Providers:
- Create detailed service listings
- Respond to customer inquiries promptly
- Provide services as described
- Maintain necessary licenses and insurance
4. Prohibited Activities
You may not:
- Post false, misleading, or fraudulent information
- Harass, threaten, or discriminate against other users
- Use the platform for illegal activities
- Attempt to bypass our security measures
- Share content that violates intellectual property rights
- Create duplicate accounts or impersonate others
5. Payments and Fees
- Platform usage is free for customers
- Service providers pay a commission on completed transactions
- All payments are processed through secure third-party providers
- Refunds are handled according to our refund policy
- You are responsible for applicable taxes
6. Privacy and Data
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
7. Disclaimers
- PinSer is a marketplace platform; we are not a service provider
- We do not guarantee the quality, safety, or legality of services
- Service providers are independent contractors
- Users interact at their own risk
- Platform availability may be interrupted for maintenance
8. Limitation of Liability
To the maximum extent permitted by law, PinSer shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of profits, data, or business opportunities.
9. Termination
- You may terminate your account at any time
- We may suspend or terminate accounts for Terms violations
- Termination does not affect completed transactions
- Some provisions survive termination (privacy, liability, etc.)
10. Changes to Terms
We may update these Terms periodically. Significant changes will be communicated via email or platform notifications. Continued use after changes constitutes acceptance of the updated Terms.